JRV Trans Pty Ltd · Professional business and consulting services · Melbourne VIC · ceo@jrvtrans.online

JRV JRV Trans Pty Ltd

Privacy Policy

How JRV Trans Pty Ltd collects, handles and protects your personal information.

JRV Trans Pty Ltd (ABN 76 703 406 526) is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

JRV Trans Pty Ltd provides professional business and consulting services from Melbourne VIC, serving clients across Australia. Our website is https://jrvtrans.online. You can contact us about privacy matters at ceo@jrvtrans.online.

2. Types of Personal Information We Collect

Depending on how you engage with us, we may collect:

  • Your name, email address and business contact details when you submit an enquiry, quote request or consultation booking;
  • Business information relevant to the consulting services you have asked us to provide, such as company name, role and project requirements;
  • Communication records, including emails and messages you send to us;
  • Website usage data collected through cookies and analytics tools, such as pages visited, browser type and general location.

We do not knowingly collect sensitive information (such as health, political or religious information) unless it is directly relevant to a service we are providing and you have consented to its collection.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Complete a form on our website, including quote or contact forms;
  • Send us an email;
  • Engage us to provide consulting or business services;
  • Interact with us at meetings, events or through professional networks.

We may also collect information indirectly through website analytics, cookies and similar technologies. You can control cookies through your browser settings, though disabling them may affect parts of the website's functionality.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Respond to enquiries and provide quotes for our services;
  • Deliver the business and consulting services you have engaged us to perform;
  • Manage our client relationships, accounts and records;
  • Improve our website, services and client experience;
  • Comply with legal and regulatory obligations, including tax and record-keeping requirements.

We will not use your personal information for purposes unrelated to these functions without your consent or as otherwise permitted by law.

5. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to:

  • Service providers who assist us with website hosting, email delivery, analytics or administrative functions, under obligations to keep the information confidential;
  • Professional advisers, such as accountants or legal advisers, where reasonably required;
  • Government bodies or regulators where required or authorised by law.

Where service providers are located outside Australia, we take reasonable steps to ensure they handle personal information in accordance with the APPs.

6. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using secure systems, restricting access to information on a need-to-know basis and holding information on reputable hosting platforms. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to any legal retention requirements.

7. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, email us at ceo@jrvtrans.online. We will respond within a reasonable time and may ask you to verify your identity before providing access.

8. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. This information is generally collected in a de-identified or aggregated form. You may adjust your browser settings to refuse cookies; however, some features of the website may not function correctly as a result.

9. Overseas Disclosure

Some of our service providers may be located outside Australia, which means personal information may be stored or processed overseas. Where this occurs, we take reasonable steps to ensure the recipient is bound by confidentiality obligations and handles the information in a manner consistent with the APPs.

10. Direct Marketing

We will only send you direct marketing communications, such as newsletters or service updates, where you have consented or where permitted by law. Every marketing communication will include a simple way to opt out, and you may also opt out at any time by emailing ceo@jrvtrans.online.

11. Complaints and Privacy Queries

If you have a question about this Privacy Policy or believe we have breached the Australian Privacy Principles, please contact us at ceo@jrvtrans.online. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and continued use of our website after any changes constitutes acceptance of the updated policy.